1. Who we are
Whimsy is a children’s bicycle brand of the Abbas Bin Haider Group in Dubai. This website, playwhimsy.com, is operated by Abbas Bin Haider General Trading LLC (“we”, “us”, “our”), which owns the Whimsy brand.
We are the controller of personal data collected through this site — the “data controller” under the UAE Personal Data Protection Law, and the “Data Fiduciary” under India’s Digital Personal Data Protection Act.
- Legal name
- Abbas Bin Haider General Trading LLC
- Registered office
- Office No. 13, 14 Road, 11 Al Budoor Bld., Baniyas Square, Dubai, United Arab Emirates
- Trade licence
- Available on request
- Telephone
- +971 4 223 7397
- topgear@abhgt.com
- Group website
- abbasbinhaider.com
“Abbas Bin Haider Group” is the family’s collective name for its companies, not a registered company in itself. The legal entity behind Whimsy and this website is Abbas Bin Haider General Trading LLC.
2. The short version
There is no account to create here, no newsletter, no shopping cart and no tracking. The only thing you can send us is a short message through the “say hello” form — and that opens your own email app rather than sending anything to a server of ours. We have never sold anyone’s data and we never will.
3. What we collect
a. Technical information, collected automatically
Our hosting provider’s servers keep ordinary access logs: your IP address, the time of the request, the page you asked for, the page that sent you, and your browser and operating system version. They exist so the site stays up and secure. They are not used to build a picture of you.
b. What you choose to send us
If you write to us — through the form, by email, or by phone — we hold your name, your email address and whatever you decide to tell us.
c. Analytics — only if you say yes
We run no analytics and no advertising trackers today. We’d like to add analytics so we can see which pages actually help parents. When we do, it will load only after you press “Accept analytics”, and we’ll name the tool here and in our Cookie Policy before it goes live.
What we never collect here
- No payment card or bank details. You can’t buy a bike on this site — that happens at a shop or on a retailer’s website, under their terms.
- No delivery addresses, no accounts, no passwords, no mailing list.
- No special-category or sensitive data. Please don’t send us any.
- Nothing at all about your child. See section 12.
4. Why, and on what basis
| What we do | Data used | Lawful basis |
|---|---|---|
| Read your message and write back | Name, email, whatever you wrote | Legitimate interest in replying to someone who contacted us |
| Help with a bike that has a problem, or a warranty claim | Contact details, proof of purchase, bike details | Performance of our obligations under the Whimsy warranty and applicable consumer law |
| Point you to a shop that stocks Whimsy | Roughly where you are, if you tell us | Legitimate interest in answering your question |
| Keep the site up, secure and free of abuse | Server logs | Legitimate interest in the security of our systems |
| Measure how the site is used (not yet active) | Analytics identifiers | Your consent, from the moment you give it |
| Meet legal obligations, or establish or defend legal claims | Relevant correspondence | Legal obligation and legitimate interest |
We don’t use your data for automated decision-making or profiling that has a legal or similarly significant effect on you.
5. The “say hello” form
Worth understanding, because it is unusual: the form on our contact section does not send anything to us directly. When you press send, it opens a pre-filled message in your own email application. Nothing leaves your device until you send that email yourself, and no copy is stored on this website.
Once you do send it, your message sits in our mailbox and is covered by the rest of this policy.
6. Buying from a shop
Whimsy bikes are sold by retailers — online and in store, across the UAE. When you buy from one of them, they take your payment and delivery details under their own privacy policy. We don’t receive your payment information and we don’t get a copy of their customer list.
If you write to us about an order, please don’t include card numbers. We don’t need them.
7. Who we share it with
- Our hosting and email providers, who store the site and carry our email, acting on our instructions.
- Other companies in the Abbas Bin Haider Group, where they handle what you’ve asked about — distribution, retail supply or after-sales.
- The retailer you bought from, if resolving your problem needs them and you’ve asked us to involve them.
- Professional advisers and authorities, where the law requires it or to establish or defend legal claims.
We don’t sell, rent or trade personal data, and we don’t share it with advertising networks or data brokers.
8. Where it goes
We’re in the United Arab Emirates, so anything you send us is handled here. Our website hosting runs on infrastructure outside the UAE, and our provider holds backups outside the UAE too, so server logs may be stored elsewhere.
Where a transfer falls under the GDPR, we rely on appropriate safeguards for countries without an EU adequacy decision — in practice the European Commission’s Standard Contractual Clauses in our contracts with those providers. Where the UAE PDPL or India’s DPDP Act applies, we transfer only as those laws allow. Ask and we’ll give you more detail.
9. How long we keep it
| What | How long |
|---|---|
| Warranty or after-sales correspondence | For the life of the matter, then as long as UAE commercial and tax law requires |
| General messages that go no further | Up to 24 months from our last exchange with you |
| Server access logs | The short rolling period our hosting provider operates, typically weeks |
| Your cookie-banner answer | In your own browser, until you clear it or it expires after 12 months |
Ask us to delete your messages sooner and we will, unless we’re legally required to keep them — for instance while a warranty claim is open.
10. Your rights
Depending on where you live, you have some or all of these:
- Access — a copy of what we hold and an explanation of how we use it.
- Correction — anything wrong or incomplete put right.
- Deletion — your data erased where we have no good reason to keep it.
- Restriction — our use paused while a concern is sorted out.
- Objection — to processing we base on legitimate interests.
- Portability — what you gave us, in a structured, machine-readable format.
- Withdraw consent — at any time, as easily as you gave it.
- Complain — to us, and to your data protection authority.
Email topgear@abhgt.com with “Privacy request” in the subject line, or write to the address in section 1. We answer within 30 days, free. We may need to check who you are first, so we’re not handing your details to someone else.
11. Region-specific rights
United Arab Emirates — Federal Decree-Law No. 45 of 2021 (PDPL)
The PDPL gives you the rights in section 10, including information about processing, correction, erasure, restriction, objection and portability. The supervisory authority is the UAE Data Office, and you can complain to it if our answer doesn’t satisfy you.
European Union and United Kingdom — GDPR
Articles 15 to 22 of the GDPR give you the rights in section 10, and you may complain to the supervisory authority where you live or work — in the UK, the Information Commissioner’s Office. Please try us first.
India — Digital Personal Data Protection Act 2023
You may ask for a summary of your personal data and our processing of it, request correction or erasure, use our grievance route below, and nominate someone to act for you if you die or become incapacitated. Unresolved grievances can go to the Data Protection Board of India.
United States
We don’t sell or share personal information for cross-context behavioural advertising. Where a US state privacy law applies to you, you may request access, correction or deletion, and we won’t treat you differently for asking.
12. Children
Whimsy makes bikes for children, so this deserves saying plainly: we don’t collect anything about your child. There’s no age field, no birthday reminder, no child profile, nothing to sign a child up for.
This site is written for the grown-ups doing the buying. It isn’t directed at children, and we don’t knowingly collect personal data from anyone under 18 through it. If you think a child has sent us something, tell us and we’ll delete it.
If you write to us about your child’s bike, please tell us only what we need to help — their height or inside-leg for sizing is genuinely useful; their full name and school are not, and we’d rather not have them.
13. Changes
If we change how we handle personal data — for instance when analytics go live — we’ll update this page and the date at the top, and make anything significant obvious rather than leaving you to spot it.
14. Contact us
- topgear@abhgt.com — subject line “Privacy request”
- Telephone
- +971 4 223 7397
- Post
- Abbas Bin Haider General Trading LLC, Office No. 13, 14 Road, 11 Al Budoor Bld., Baniyas Square, Dubai, United Arab Emirates
- We respond within
- 30 days